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Digital Membership Card FAQs

Digital SCI Membership Card FAQs

How do I add my digital SCI membership card to my phone?
Your digital SCI membership card will be emailed to you. Access the email from your mobile device and click the “download” button.

For iPhone users: Click the “Add to Apple Wallet” button. Your card will be added to your virtual wallet.

For Android users: You will need to create a virtual wallet to keep your card in by downloading Wallet Passes from Google Play. After downloading the app, access the email from your smartphone and click “download." The card can then be accessed from the Wallet Passes app.

I didn’t receive an email to download my digital SCI membership card. What do I do?
Contact our membership team to resend your digital card. Email membership@sciowa.org or call 515-274-6868 ext. 4

My name is spelled incorrectly. How do I change it?
Contact our membership team for help with correcting membership errors. Email membership@sciowa.org or call 515-274-6868 ext. 4

I’d prefer not to use a digital SCI membership card. What should I do?If you would like a physical card instead of a digital card, please email membership@sciowa.org or call 515-274-6868 ext. 4. You can choose to use a physical card instead of the digital SCI card at no cost. If you would like both a plastic and a digital SCI membership card, there is a $5 materials fee.

How can another person on the membership download the card?
Once you have downloaded your digital SCI membership card, open your digital wallet to view it. Click the small “i” or "..." on the front of the card. Locate the “share pass” button, which makes it easy to send your digital membership card to anyone on your membership.

I’m a TRI or combo member. Can I use my digital SCI membership card at the Blank Park Zoo or Living History Farms?
Your digital SCI membership card is not recognized at the Blank Park Zoo or Living History Farms. It only contains your SCI membership information. If you are a TRI or combo member, you will receive a digital membership card from each organization.

Can I use my digital SCI membership card at other science centers?
Yes, your digital SCI membership card can be used for reciprocity at more than 300 other ASTC organizations. See where you can receive free or discounted admission at www.ASTC.org/passport

I downloaded my card but can’t find it. Where is it?
For iPhone users: Your digital SCI membership card will be in your Apple Wallet.

For Android users: Your digital SCI membership card will be in your Wallet Passes app. Make sure you have Wallet Passes downloaded before adding your digital SCI membership card.

I renewed my membership. Do I get an email with my new card?
If you have not made any changes to your email address or the adult names listed on the membership, you will not receive an email. Instead, your digital SCI membership card will automatically be updated within about one to two weeks. To update the expiration date, open your digital SCI membership card, then swipe down to refresh. You should see your new expiration date once the card refreshes.